Dreaming of an All Inclusive Holiday?

Piotrek

We stayed at this hotel in October and absolutely loved it! The resort is large and very well organized, with everything clean and well maintained every day – from the pools and sunbeds to the common areas. The food was excellent and varied, and the drinks were delicious. Our room was spotless, cleaned daily, and had a beautiful view from the balcony. It was our first holiday in Turkey and we couldn’t have asked for a better experience. The staff were incredibly friendly and helpful, and there were plenty of attractions, even on days with bad weather. Highly recommended – we’d love to come back!

Vlada Shevchuk

The staff are so good!! Very professional and kind. The pools are so big and warm. There is a lot of tasty food and food choices. The rooms are very big and comfy, with a very good view of sea and pools. Also there is a lot of shops on the hotel territory, with very good prices and quality. The hotel are so clean and big, and the lifts are so fast. Also the hotel is well decorated and have a lot of plants. I will definitely come here again!!!

I Eszet

The worst “5 stars” hotel we’ve ever stayed in – feels like a bad 3-star at best We travel between 4 and 6 times a year, and honestly, this is the worst “5-star” hotel we have ever seen. Many 4-star hotels are miles better. I’ll keep it short because nobody reads long reviews – here are the quick negatives: A la carte: Paper napkins, all food served cold at the same time. Turkish restaurant = fries, pasta, nuggets, some meat, and mayo & ketchup in sachets. No thanks! Not enough staff: 10 minutes in line for eggs, another 10 for coffee, another 10 for a drink. Basically, you spend your holiday queueing. Turkish guests treated better: Just look at the 5-star reviews – most are Turkish names. Sadly, non-Turkish guests are treated worse. Restaurant chaos: In 9 days we only got wine twice. Nobody asks, nobody cares. No cutlery on tables. You walk around like crazy looking for a place to sit. It feels like a school canteen, not a restaurant. Lights off at 10:00 sharp: Breakfast ends at 10:00 and they literally turn the lights off while you eat. We were still finishing with our 14-month-old baby and had to eat in the dark. Disgraceful. Food quality: The same cheap, heavily processed food every day. Fruits: Bananas cut into 4 tiny pieces. Only apples, pears, and sometimes melon. For such a huge hotel – this is embarrassing. Reception: When my wristband broke, the man almost twisted my hand off. Extremely rude and aggressive. Parking discrimination: We rented a car to visit Antalya Mall. Guards refused to let us in, saying parking was full – while Turkish families were allowed in, laughing and joking. We’ve travelled to many countries and never felt so disrespected. This hotel left a horrible aftertaste. We’ll never come back.

fatima ait lhadj

The staff at this hotel were extremely rude. They refused to serve things and would argue or complain if you asked for something simple like more ice or another drink. They sat around talking in Turkish and almost making fun of you or talking behind your back, could not speak English, and overall showed no hospitality at all. Because of the staff, I would never recommend anyone to come to this hotel. On top of that, clothes went missing from the room. I am not saying it was stolen, but it is very disappointing that clothes disappear, even if it was by mistake. The food was not very good, but it was still possible to eat. Out of several staff members, I only met two who gave me a truly nice and warm welcome. All the others had no sense of service or guest-friendliness whatsoever. Honestly, this hotel is nothing compared to White City, where I stayed two years ago. I should never have chosen this one. Overall, the staff were far too rude, the service was on a very low level, and the price is much too high for what you actually get. I would never recommend anyone to stay at this hotel.

Clayton Watkins

PLEASE READ IF FROM UK!!! Well where do I start… First of all I don’t understand how a ‘5 star hotel’ can charge you for the WiFi?! Service: We had complained about the staff talking Turkish taking the mick out of us because we was English and the manager would not listen to our complaints when the women spoke about what happened, the HOTEL MANAGER was saying “you’re just a woman” until the men in our group said something. Then the bar staff was kicking the bins, smashing glasses trying to get to our group. They then tried asking me for my information when I had nothing to do with the situation which felt was very suspicious and intimidating. Food: Absolutely awful, bland, two of the kids we were with had food poisoning from RAW chicken in the kebabs, one of the men in our group then went and complained about the raw chicken to the person serving it and was told that there was no problem with it (RAW CHICKEN)!!! All inclusive food is the same every night, and everything just is just done with minimum effort. Room: Room is okay to be honest, the beds are rock hard, everyone in our 25 person group has had bad back or poor night sleeps. Pools: There is 1 life guard, who tried having a go at the kids we were with for stupid things like jumping in the pool. I know a life guards job is to make sure people are being safe, however he is very rude and hostile, he was having a go at the 15 year old boy we was with for literally just jumping in the pool. He then got security over to try get rid of us and made everything personal. After speaking with other families they also had similar interactions with this particular lifeguard. On a positive note there was a couple of the staff that were very nice and accommodating. Huge shout out to Aldo at the beach bar!! Really nice guy and deserves to be in a better hotel!!! I don’t expect to be treated like royalty, but I also don’t expect to be made to feel like a burden, or undermined as a paying customer. (Too highlight how little they care, watch how they give an automated reply to this review like they have with every other complaint)

M Rzepka

I highly recommend this hotel! This hotel should have more stars! I went on vacation with my mother (60) and grandmother (82). We were given a triple room with two beds and one sofa. Unfortunately, the sofa wasn't comfortable for an adult, so we asked for a change. The staff immediately apologized and changed us to a room on the ground floor by the pool with three comfortable beds! The food was good, there was something for everyone (my mother is vegan and really had a choice of fruits and vegetables)! The people working there were very helpful and kind! I've been to this hotel three times and will definitely be back again! My friends too! The location was great!!!

Leah Grout

I was pleasantly surprised with the hotel. As prior to checking in we saw lots of terrible reviews and videos on TikTok. It made us really nervous about coming. We had decided to set our expectations really low to save disappointment. However all encounters with the staff we found them to be friendly. We was really happy with our bedroom. We had seen stuff about cockroaches being infested but we never saw any cockroach in the hotel or on the premises. I think people should remember cockroaches are very common in Spain. The room was very clean and we can’t fault the house keeping team. Only downfall with the bedroom is there is no TV remote or Fan. You have to pay money for these as reception what I think is a bit cheeky as that should be standard in the price you pay. However it wasn’t to much of an issue. The facilities was great as there is a shop onsite and two swimming pools. There was plenty of sun loungers and we didn’t have issues with getting one. Plenty of drink choices in the all inclusive. We only struggled as some was to strong for us but that’s because we are use to the uk measurements so perfect if your wanting to get drunk. The all inclusive buffet wasn’t the best but it wasn’t as bad as we thought. Breakfast is good. The fresh salads, breads and fruits they always have out was very fresh. Meals was very repetitive but I’m a vegetarian and was worried I would struggle. However was a few veggie things and I lived of there pasta every night. Location is good and plenty of restaurants near by. We are going to come back in the future the only thing that nearly put me off is the loud noise. As it’s near the strip and a budget hotel it’s filled with lots of young people that are loud at night so it is difficult to sleep properly. So if you are coming with young children I wouldn’t recommend.

Lucas Brown

Me and 2 other friends went for 5 nights 1st week of spetember and for the price (about £550 each) it was definitely worth it. Room was great with a very new looking bathroom. All inclusive is definitely the go to move as the food was great (tiktok dosent do the food much justice). Wouldn't say this hotel isn't for families but there's definitely other hotels i would choose espionage since hotel is only a 5 min walk from the strip. Overall, for the price I genuinely thought the hotel was perfect and would definitely consider staying again.

Bethany Holliday

Very nice hotel for what you pay for. The food is lovely, they offer a variety of food including meat dishes, pasta, pizza, and plenty of fruit and vegetables. The rooms are lovely and clean, and rooms get cleaned often and towels etc replaced. The staff are lovely, the location is perfect, that being only a 20 minute walk from Siam Park and a 5 minute walk from the strip and beach. The pool is a great size and never too busy. I would say though that the hotel is full of young people, so I wouldn’t necessarily recommend it for families due to the noise at night from young people going out. However if you are a young group of people like I was then this hotel is perfect. The hotel is decor could probably do with an update but I can’t complain since it didn’t affect my stay in anyway. Overall a great stay and great value.

kerry brailey

Would not recommend. Terrible noise levels of young drunk young groups.Weed dealing witnessed on site. Not a place for families with young children at all. Food was under par, very repetitive and bar snacks were half a sandwich cold pizza and hotdogs. The whole resort needs a very large makeover,very dated rooms. Wifi was terrible, we paid for two weeks of which we got two days worth, requested a refund and got it. No air conditioning so hired a fan for 30.€ deposit of which we got 10€ back RIP OFF! No advertised entertainment. Sunbeds had to be cleared poolside by 5pm. Sorry Las Piramedes we won’t be back anytime soon

Marie Pitchford

👍The room was lovely, big, comfortable and quiet. Lovely drinks...very generous.... friendly bar staff. Pool and roof area lovely...great views....warm pool...lots of sunbeds. Great location 😞 Food awful......breakfast was the best...well cooked great variety....the meat was burnt on the outside and pink in the middle...prawns were not right......cold pasta....chewy rice....we were all inclusive but went out to a lovely tapas place every night. Restaurant staff not particularly friendly. Slowest lifts ever...ended up carrying luggage to 4th floor...could wait 5 mins for lift and it never arrived.....we could take stairs but not great if you have physical difficulties or a pram

Catherine Waite

From arriving late due to delay at airport Nobody on reception. We shouted for service and a scruffy man came out stinking of smoke. He had an infection in his nose and we could see the infected bubble just hanging. That put me off straight away. He threw the bands on the desk and said DOOR. we took ourselves in the lift. The room was very clean and tidy and the cleaning staff made sure it stayed that way. The lifts are appalling and having to wait is the normal. The food was ok very repetitive but you could always find something tasty. The bar was 18 deep sometimes 22 waiting to be served. The entertainment area bar was very good and friendly staff kept it moving with no problems. We have been to this Hotel at least 3 times over the years and this will be the last. It’s certainly Gone downhill and so has the clientele.

Cliff Charlton

To be honest and I don't like leaving negative reviews but this hotel is a bit of a dive. The lifts barely work, room wasn't very clean. The food isn't up to much . The location was the only positive. Hotel not really suitable for people with limited mobility. We waited 1hour for a lift . I won't be in a hurry to use it again .

Dia Periade

We recently stayed for 9 nights at Hotel Magic Cristal Park with an all-inclusive package. Our initial room had no phone signal, no view, and no hair dryer. However, after speaking with the manager on the second day, she was incredibly kind and responsive. While we had lunch, she resolved everything within 20 minutes and moved us to a much nicer room that had all we needed. She also explained that the hotel is undergoing renovations, improving room by room. Some may find the style old-fashioned, but that’s part of the hotel's charm—they’re preserving its classic look while upgrading the facilities. The food was absolutely amazing—many compliments and blessings to the chefs! Great variety, delicious flavors, and consistent quality throughout our stay. The rooms were very clean, and we highly recommend tipping the hardworking housekeeping staff. If you've ever worked in a hotel, you’ll know how tough their job is—they truly deserve recognition. The location is also a big plus: just two streets away from the beach, making it very convenient. Right below the hotel, there’s a mini-market where you can find pretty much anything you need, and the prices are very fair. Overall, we had a lovely experience and would definitely recommend Hotel Magic Cristal Park to anyone looking for a cozy, all-inclusive stay in Benidorm with great service.

Alicja Mensah

The hotel is a bit dated but this is not a negative really. Got the Spanish vibes. Staff are lovely and very helpful. I am not a drinker so we not really using the pub downstairs but at the pool bar the drinks are ok.Good choice of food in the restaurant as well.A lot of old Spanish ladies but they just make me smile.They always look nice and I wish I will be able to enjoy my retirement like they are 😁

Yasmin Rushfirth

Let’s start with the good point. LOCATION. Room are dated but can’t complain with how clean they were fresh towels daily That’s the only positive this hotel provides. Arrived Wednesday hotel was pretty quiet food very limited but did manage egg on toast. By Thursday the full hotel was rammed (fully understand it was Eid) 99% of the hotel was occupied by Turkish people celebrating which I have zero issue with however the hotel seemed to them only accommodate for them,food music and even speaking! The hotel was so full we could never get space around the pool or at entrainment,which resulted in us having to seek alternative outside the hotel, no ideal on a ALL INCLUSIVE HOLIDAY. Due to the celebrations we had people around the pool till 6AM YES 6AM!! Playing music and drinking then by 9am pools rammed again. Hotel allowed this just going to say this as a fact if that was British people we would have been made to leave the pool and keep are noise down!! After day 1 the food was totally inedible couldn’t find anything we could eat other than chips so again we eat out everyday. Will say most of the guests were friendly despite the language barrier however some were rude and entitled. Wouldn’t come again

Anisa Ak

Honestly, it was a great vacation resort especially for families. We were looking for some quality time and we were really satisfied with the experience. There's a shop at the hotel with all kinds of products (swimming equipments, tobacco etc) and reasonable prices. Besides, there's a pool for kids which is safe and fun. Staff were polite, food was great and drinks were awesome. I have to say we are not peaky wirh the room furniture and didnt have any problems with rhe room either. We would definitely come here again in the following years.

Naz

Completely disgraceful. We booked two rooms at this hotel was told by a man who works for the hotel Sezar we can get a refund as one room was not going to be used due to other half not comings He said we have to give him more money for the refund to be transferred. He took our money and said he will refund it back. We returned back and did not receive a refund from the guy. We informed the hotel and spoke to Mehmet Ayhan in regards to this we received no help at all from the hotel as this is someone that works in the hotel. Our money has been taken and nothing has been done to help us. I have several times contacted the hotel they responded and then did not respond again!!! Please be careful of this hotel!! Do not recommend at all!!! Be careful before you book!!!

Romeo Yildiz

Im now giving this a 2 because I’ve been reading the reviews and everyone is saying its horrendous. Me and my mum came here 7 or 8 years ago and it was a 5 star, just looking at it now it looks very poorly and not taken care of very well. It’s gone downhill so badly.

Robert Gordziejewski

I went on trip to Marmaris with mine family and we stayed at this hotel for 10 days. Food was lovely and always fresh. Everyone could find something to eat.

eva strataki

Warm welcomed, the guest relations and concierge ladies were lovely, in general the whole front office team. Our room was amazing, modern and clean, every day our mini bar was refilled and the room was being cleaned spotless. The food was good but Steak was amazing. We loved the pool but the beach was wow! Sandy and clean! Felt nice having lifeguards to watch on us. We had a great stay!

M

We had an amazing stay! The hotel offers a fantastic variety of both alcoholic and non-alcoholic beverages. The Wine Bar features an excellent selection of carefully curated local and international wines, emphasizing top quality and great service. At the pool and beach bars, we enjoyed refreshing cocktails while relaxing by the water — the perfect combination of taste, atmosphere, and attentive staff. Every evening there was live music, creating a wonderful and vibrant ambiance. Thank you to the entire team for making our holidays truly unforgettable!

Karin Baraka

Mitsis Rinela exceeded all my expectations! The serene and beautifully designed surroundings instantly put me at ease, making it the perfect escape. The staff here is absolutely wonderful—always smiling and ready to make your stay as enjoyable as possible. Our room was a dream—spacious, bright, and immaculately clean. The main restaurant has something for everyone, with a fantastic variety of options to suit all tastes. We also had the chance to dine at the Taverna, which was a delightful authentic Greek experience. On our last day, we tried the Italian restaurant, and it was the perfect way to cap off our holiday—delicious food and a lovely ambiance. I’ll definitely be back for another stay!

Κάριν Μπαράκα

One of the best hotels in Crete! The environment and design make you feel so relaxed and safe. Staff is amazing and always there smiling and ready to assist. Rooms are clean, luminous and spacious. The Main Restaurant has various options that may cater all kind of preferences and needs. From the a la carte restaurants, I tried the Taverna, which was a lovely greek dining experience and on my last day, I ate at the Italian, which honestly, was the best closure for my stay! Definitely coming back!

Chloé

My fiancé and I stayed here for 1 week at the start of October. Mitsis Rinela is a beautiful hotel. The rooms are beautiful, modern and kept immaculately clean. The rest of the hotel is also beautiful, reflecting the same standard of upkeep. The Reception and main restaurant is a little dated in decor in comparison, but again, immaculately clean. The sun loungers are luxurious and comfortable, with plenty availability, and the views of the sea are beuatiful. We found the swimming pool to be a little cold, but I suspect this was just that we were late in the season. The food at this hotel is delicious, especially the Italian and Steak restaurants. Location wise there are a few small bars, restaurants and shops to visit within walking distance, but most other things require a bus or taxi. There is a bus stop right outside the hotel which takes you directly to Heraklion. All the staff are extremely friendly and caring, but a special thank you to Katerina, head of house keeping, who went above and beyond. I had an accident on our first day which required x rays in hospital (absolutely no fault of the hotel). Katerina was at my side whilst waiting for medical care, and was waiting for me when I returned from hospital. She continued to check on me daily and we are so grateful for her care. The hotel staff also could not do enough to look after us, calling my mobile every day to check I was okay and moving my room so that I didn't have to walk as far. We would definitely recommend this hotel and will be looking to return in the future.

Josh Kirby

Lovely stay here, lots of good things to say about the holiday. Food was great - a really nice selection each lunch/dinner with a decent spread for breakfast as well. Particularly liked how some segments of the kitchen were open so you could see bits being cooked fresh. Options did change each day, so there was lots to try if you wanted to diversify a bit, with there always being safe foods like chips and pasta if not. Staff in the dining area were attentive and pleasant which is always a bonus. Drinks were what you'd expect from an all inclusive, with beers, wines, soft drinks and a "cocktail of the day" included with a rotation of popular options. The ecocups worked really well for the pool area, never having to worry about glass or them being absolutely everywhere. The activities particularly during the afternoon were really good fun. Big shout out to Santos and Marina from the entertainment team who managed to bring a lot of energy to the activities. Some of the other members of the team were a bit less animated which did make some of the other bits of the entertainment a bit dry, but for the most part the other guests made up for it. All in all, it was a lovely week and a would definitely come back again! Having read some of the other reviews, it definitely seems to be a place to go a bit out of the main summer season; first week of October has been lovely and a good balance between enough still going on without the place being too crowded.

Zoe Snowden

Just got back from a 5 day stay and it exceeded expectations - take some of the reviews with a pinch of salt! The room was recently refurbished, clean and comfortable, all the staff were very friendly, polite and helpful and food was varied, even the picky eater I came with had plenty to try! The hotel is a 15 minute walk to the beachfront and lots of restaurants, bars and shops nearby, lots to do and the excursion staff within the hotel were very helpful in finding things to do and booking them - bonus points for how close it is to the airport! We absolutely loved our stay and will be back in the near future!

Ines Ferreira

Stayed here with my boyfriend for 5 nights and had a great time. We had all inclusive and we really feel like it was such a good deal. All spirits + mixers are included essentially meaning you can make whatever cocktail you want. Food varies everyday and is very good for the price you pay. The pool is great with loads of space and sun loungers. Entertainment every night. Hotel staff, bar staff and cleaning staff are all lovely. Especially George and Micheal and the pool bar who provided us with loads of recommendations. Overall definitely worth the money.

Matt Waite

Blue Sea Costa Bastian is a decent hotel. Rooms were acceptably presented with adequate facilities. Where this hotel excels is the people who work there. Rooms were cleaned to a high standard daily. Customer service was fantastic. No problem was too much for them to deal with. We had an issue with the air conditioning, it was repaired the same day we reported it. I have seen on here people moaning about the "eco cup" scheme. The hotel takes a euro deposit per cup and reimburses it at the end of your stay. For this you enjoy a pool area with no broken glass, no empty glasses cluttering up tables and a warm feeling you are doing right by the environment! Food at the hotel is of a moderate standard with plenty of choice for everyone. The only real downside is that the location is slightly out of the way. Costa Teguise is about a fifteen minute walk from the hotel. The local taxi services are so good and affordable this isn't much of a problem. All in all we had a great stay and really enjoyed our holiday. Thanks Blue Sea, for giving us a budget friendly holiday in a beautiful part of the world.

Rachel Batchelor

Fun filled holiday. Lots to keep you entertained. We booked this only 18days prior to flying. And have been very impressed, rooms are lovely and beds made daily. Day activities for adults and kids. We have struggled with lack of variety of food for my daughter. Always pasta and chips as a good fall back option, but definitely always something to eat if you can push our boundaries of normal English food. Pool and slides are a great hit. Sadly no inflatables allowed other than a very small inflable ring. This should be more clearly signposted as disappointing when you enter the water and get a whistle blown at you to get out. Also no balls allowed, this does take away from the fun that kids want at a pool. No fault of the hotel but the beaches are a 15 or 25min walk away and in the heat not ideal for young ones walking there. Overall I have enjoyed my stay here and glad we booked it last minute. 4 stars. Thank you everyone.

Sarah Mullarkey

Had a great time. Had a lovely spacious room. Hotel was very clean, and staff were helpful. The section of beach that was part of hotel great, and good that could get drinks and food there too. Food was like most all inclusive, a little repetitive, plus who has broccoli at breakfast?! But could usually find something to eat, the show buffet often the best. Do think there could be more included in alcohol drinks, as literally only beer vodka, gin and whiskey and no cocktails!

Hubert Tański

I had a wonderful stay at this hotel. The staff were exceptionally friendly and always ready to help, which made me feel very welcome from the moment I arrived. My room was clean, comfortable, and well-equipped with everything I needed. The bed was very comfortable, and I really appreciated the attention to detail in the room’s design. The location is perfect – close to the main attractions but still quiet enough for a peaceful rest. Breakfast was delicious, with a wide variety of fresh options to choose from. I also enjoyed the relaxing atmosphere in the hotel lounge, which was a great place to unwind after a busy day. Overall, it was a fantastic experience, and I would definitely recommend this hotel to anyone visiting the area. I will gladly return for my next

Adrian Prus (AP SOLUTIONS)

It’s worth noting at the beginning that, by Turkish standards, the hotel is really reasonably priced. The hotel has 4 stars, and that’s how I rate it – I remember the trip fondly, though the poolside animations were unfortunately a bit annoying and repetitive. The animators didn’t understand that some people didn’t want to participate. The location is good, the food is good – service depends on the day. I recommend it for those with low expectations!

Karolina Saban

I booked this hotel because my villa vacation was cancelled last minute, so this was a last-minute choice. When I arrived, I was shocked by how crowded it was. The hotel was full, mainly with guests from Poland. The pool was always packed – it was nearly impossible to find a free sunbed. The food was good for the first three days, but after that, I started to miss variety. During the day, the all-inclusive offer was very limited: mostly fries, hamburgers, and salad. The beach is about 750 meters away, and you have to pay for sunbeds and umbrellas. The beds were extremely hard, which made sleeping uncomfortable. I booked for 10 days but left after 7 because I got bored and couldn’t take it anymore. The massage at the hotel was okay, but the hygiene in that area could definitely be better. One thing that was really good: the cleanliness of the hotel. The cleaning staff work very hard and everything looked spotless. Big compliment for that! Overall, an okay experience – but I’d recommend this hotel for a maximum of 3–4 days.

Imane lalam

I am currently staying at this hotel and I am very disappointed. On the first day, we were greeted very badly by two receptionists (a man and a woman) who didn't give us a warm welcome, the man didn't even look at us and the woman just stared at us weirdly. I'm sorry but I consider that there is a minimum in the reception. You pay for a hotel for a very good welcome. The 2nd negative point is the sun lounger places, since I've been here I haven't had a single place on a sun lounger. A hotel should have so many more deckchairs so that people can enjoy the pool. Guests get up at 7am to put their towels on the sunbeds and go about their business. It's really the first time I've seen this. Not great food. Yesterday we went out to eat because the food wasn't very good. 4. Very nice security guard though. That's good. In any case, review your management of the hotel because I find that the value for money is not there.

Toby Driskell

For a three star hotel, you can’t deny that they do quite well and you get what you pay for. My visit here was for 7 days and my group and I had a great time. One of the things that I was a bit disappointed by was the food. While there was quite a range of foods and drinks, I just wasn’t impressed by the quality of some of the foods. Again, nothing terrible, I managed to eat everything and I’m not a picky eater but there were certain things that were just a bit poor quality and not very tasty. The service was great! Staff were kind and helpful whenever we needed anything and actually I felt that it was very pleasant. Same goes for the entertainment in the evening and also poolside entertainment was good too. Location of the town from the hotel was a bit of a walk, about 20 minutes one way, so not awful but after a couple of days it did get quite tedious. Overall, we had a great time, food was good enough, drinks were good and rooms were great too. If you are going as friend group, I’d probs just avoid as it was heavily family orientated which we didn’t realise when booking.

Liam Spencer

We booked a week’s holiday planning to stay at this hotel but ended up leaving after just two nights. The room itself was clean and had everything you’d expect, though it was extremely dated. The walls were paper-thin and you could hear not only other guests but also the air-conditioning units humming constantly. The food was acceptable at best; standard cheap all-inclusive fare. Some of the meats didn’t look particularly appetising, so we mostly stuck to fruit and potatoes. The staff, to their credit, were friendly and tried their best to help where they could. However, none of the above was the real reason we cut our stay short. What truly ruined the experience was the behaviour of other guests and sadly, many of them were fellow Brits. As a British person myself, I was embarrassed by what I saw. From people stumbling around blind drunk at breakfast to the shocking situation of a baby being left alone in a room while the parents went out drinking, it was nothing short of disgraceful. We did manage to save the holiday by booking our last 5 nights in cala d'or which was nothing short of beautiful and significantly better atmosphere. This isn’t just about one hotel — it’s about a culture that seems to celebrate cheap excess over decency and respect. The “Brits abroad” stereotype was on full display, and it’s disheartening to see how accurate it can be. Until this attitude changes, no amount of sunshine or all-inclusive deals can make up for the shameful behaviour that gives us all a bad name and would dread to think how much worse it probably is during the peak season aswell.

Beth Howard

This hotel is lovely and as long as you are going with the expectation that you are staying in a 3* hotel and not a 5* hotel you should have a wonderful time. Pros- Clean and spacious hotel. Housekeeping are wonderful and keep rooms/communal areas clean to a high standard. Reception staff and bar staff are always happy to help and friendly. 3 different pool areas to suit everyone NO FIGHTING FOR SUN LOUNGERS, you can find one at any point in the day as people don't leave their towels on all day and only use it for an hour. Food plentiful and fresh. Room adequate for the amount of time spent in them. Cons- Any local shop is around a 20 minute walk apart from the on site shop which is rather expensive. Food can be a little repetitive. Childrens entertainment can be a little rubbish depending on which staff is doing the mini disco which is only half an hour long at 20.30 which is a little late. Unless your child is put into kids club during the day they are not included by staff on an evening. The bunk beds are not adequate for a young child to sleep on top as there is only half a bar that stops them from falling off. (My 10 YO didn't feel overly safe up there)

Vinicius De Biasio

The hotel itself is great, with nightly entertainment and comfortable rooms. The only minor downside is that the rooms are not soundproof, so you can sometimes hear noise from neighboring rooms, though this was not a big issue for us. Unfortunately, midway through our stay, both my partner and I experienced severe food poisoning from the restaurant. We had not eaten anywhere else, so we know it came from there. It was bad enough that we were both unwell for days, unable to enjoy our holiday. We travel frequently and have never experienced food poisoning like this before, which was very disappointing and had a big impact on our trip.

Archie Copley

Stay as far away from this hotel as possible! Everything about mine and my friend’s experience here was awful, start to finish. The cleanliness and hygiene standards are extremely poor, the carpets throughout the hotel lobbies and stairs are covered in stains, both the inside and outside the tables were hardly ever clean and the reusable cups aren’t cleaned properly, they’re just sprayed and rinsed, no proper cleaning or sanitation of the rims of the cups where you drink from, and the bar staff were always annoyed whenever we asked for new cups. The staff in general had an appalling attitude towards us, reception staff were blunt and not helpful, the bar staff were always annoyed whenever you asked for anything, the beach transfer driver had no regards for safety and would constantly overfill the minivan. The only shining light of the staff was the lovely woman in the hotel shop, she was always smiling and happy and would dance and joke with me and my friends whenever we entered her shop. The manager, who told us his name was GM, was the most unprofessional and rude person we encountered. He demanded us into his office, and originally only tried getting the girls of the group in the office with him and refusing to let the boys come in with them. We refused this and all went in together, where he was extremely aggressive and nasty in tone towards us and our complaints about the quality of the hotel. He was condescending and confrontational and was trying to abuse his power over us asking questions like “do you know who is the one giving the orders here? Me.” The whole conversation he was arguing with us against our complaints and not being cooperative to resolve any of them, and using it being 3 star hotel as an excuse for all the faults rather than wanting to improve our experience. He also stereotypes us from the beginning of the conversation, assuming we came for a party holiday and to be clubbing, when all we were looking for was a relaxing poolside holiday. The pool area was also disgusting, the first day we arrived the pool was taped off for “cleaning purposes” but there was no cleaning happening, it just reopened and nothing had changed about it. The food was always freezing cold, even the hot food had no warmth at all, we tried the beans, sausage, and bacon and they were all stone cold. The bread rolls were the only thing we ate after this and even they weren’t the best. We saw countless other reviews from the last month about how the food was making people ill and after visiting the hotel, we can see exactly why it made them so ill. The hotel is also full of bugs and animals, we saw a rat scurrying around the pool bar, and found silverfish, ants, earwigs, and countless other bugs and creatures in our hotel rooms. The rooms aren’t cleaned properly, they are full of stains and black mould, and feel extremely dirty to be in. I had some sort of slime come off the door and stain my finger, as well as the lights coming out of the wall, flooding bathrooms, and the no locks on the door. Everything about this place made me and my friends feel extremely unsafe and uncomfortable. This is by far the worst hotel experience I have ever encountered and I wouldn’t wish this on anyone. Definitely not a family friendly hotel and definitely not a place to ever consider staying.

Sarah Hussein

The place is so clean no mosquitos or any bugs appeared. The food on peak days was super but ordinary days is with good quality but not diversified the bakeries not wow but oriental desserts are so good. The aqua is wow and stuff so helpful. The sea is not for swimming but is wow for snorkeling. The hotel is of huge space with nice shows at the theatre at night and the snacks is good the Luna park is very entertaining for kids and adults.

M P

Serenity Alma heights was the best holiday we have had, my daughter loved it from start to finish. This hotel has everything you would need especially if you have children. The man who overlooked the aqua park was more than friendly and took care of our seats and towels every morning and was so thoughtful and caring, such a lovely man who made our stay extra special. We recommend this hotel and will definitely be back again for our next holiday. 10/10 with no fault at all on our stay, only positive! Can’t wait to go back.

Levente Vastag

A Truly Wonderful Stay at Serenity Fun City Resort & Serenity Alma Heights! Both Serenity Fun City Resort and Serenity Alma Heights offer an exceptional vacation experience. The resorts are beautifully maintained with stunning pools, comfortable rooms, and plenty of activities for all ages. The staff are incredibly friendly and attentive, always ready to make your stay perfect. The food is delicious with a great variety of options to satisfy every taste. Whether you want relaxation or fun-filled days, these resorts provide the perfect balance. Highly recommended for families and couples alike!

Husseein Mohammed

I recently stayed at the Serenity Alma Heights Hotel and had an absolutely amazing experience! From the moment I arrived, I was impressed by the friendly and approachable staff. The service here is truly five-star; everyone is attentive, helpful, and always ready to assist with any request. The staff's ability to listen and solve problems made my stay even more enjoyable. They went above and beyond to ensure everything was perfect. The hotel is very family-friendly, and I felt completely safe with my kids there. I highly recommend this hotel to anyone looking for a wonderful and stress-free vacation. Everything was perfect, and I can't wait to return!

Zayba Altaf

Just came back from a week long stay here and I've been left SPEECHLESS!! The staff and animation team were just the best. Tiger: The most sweet and hype person ive ever met. Truly knows how to bring life to a party! Sami: The patience this man has to be able to have dealt with our family deserves a standing ovation 👏🫢😅. But all jokes aside, he was honestly really sweet and always interacted with us in the most respectful and cheerful way! Naty: Such a cool person to chill with! Definitely deserves recognition for his dance moves and is truly a jolly person ✨️ Mohammed: He is the most relaxed person ive ever come across. So sweet and is just such an open person! Ahmed: Ai Ai Ai!! Always knew how to lift up a crowd 🙌 Angel: Such a sweet personality and is really welcoming. DJ Zika: A really warm and humorous person! Put a smile on everyone's faces and really did have the best taste in music!! 🎶 Honestly really sad that my stay is over but hopefully I'll be able to come back real soon 💯!

Alamin kobir sohan

🌴 Review I had a wonderful stay at Sunshine Crete Beach & Village. The location is perfect — right by the sea, with a beautiful view and easy beach access. The pools are large, clean, and great for relaxing. The hotel staff were very friendly, polite, and always ready to help, which made the experience even better. The breakfast was enjoyable, with enough variety to start the day well. Booking through Agoda also included free breakfast, which was a nice bonus. The rooms were spacious and clean, though the interior design felt a little bit old-fashioned. Still, everything was comfortable and well-maintained. Overall, it’s a lovely place to relax, enjoy the beach, and spend quality time. Definitely a good value for the price, and I would recommend it for both couples and families. ⭐ Rating: 5/5

Danijela Stojanovic

Very nice hotel, old but well kept. The staff is wonderful and always smiling, and the rooms on the ground floor with a garden are a paradise for children. the highest praise for the pirates animation team, our twins enjoyed their time. Sea is wonderful, but quite cold in the second half of June. all in all a wonderful experience. Greetings from Serbia.

Jana Dorotikova

We just got back last week. The resort Is great, especially for families with children. Everything was always clean, enough sunbeds And umbrellas on the beach. The sea Is beautiful, ideal for snorkeling. Food was amazing, various choices every day. And mainly, the staff were all amazing, Smiling all the time so we Felt very welcomed. Even though they were working very hard they all were just so friendly! Thank you for a great Holiday And we absolutely recommend this hotel! 🌴🤿♥️

Michal Cerhák

We really enjoyed our holidays at the Sunshine Crete Beach Hotel. We have stayed in a semi-separate apartment out of the main building. It was clean and quiet. We asked for a sea-view room but we could barely see the sea as it was mostly hidden by other buildings which was not so big issue at the end as we did not spend much time in the room anyway. The catering was also great in the main restaurant and at the beach bar. The overall atmosphere was perfect, mostly thanks to the animation team. They took care of the children as well as of adults during the day and evening. There was always something to do and it was always fun. Amongst others stretching and aqua aerobics in the morning, water polo and some competition in the afternoon, and a mini-disco for kids with another competition or karaoke and a disco in the evening. Go, animators, go!

Emily W

An amazing two weeks at this wonderful hotel. Everything was excellent - the room, food, staff. They welcomed us at 4am and were so kind and helpful, it was a great start after a long journey with young children. The hotel is just lovely, with so many facilities. Everything for kids was perfect and the food was delicious with plenty of choice. Even if you don’t have children, there’s plenty to enjoy. Could not recommend enough.

Anneliese Thomas

We have just returned from a fantastic holiday at this hotel. We would definitely recommend it others and return ourselves. The entertainment was great and all the entertainment team worked really hard. My daughter loved the kids club and mini disco in the evening. The girls in the kids club were really professional and I always felt happy leaving my daughter in their care. My daughter Juniper especially loved CECILE she was so sweet and friendly and was fantastic with the children. My daughter was really sad to say goodbye to her at the end of our holiday. The kids loved the mini disco and I'm sure we'll be singing the songs and doing the dances for months to come. We shows we watched were very entertaining and professional. The hotel itself is spotlessly clean and very well maintained. Our room was a bungalow room and we found this modern and well equipped. We really liked the pool near our room with the swim up bar. The pools were a bit chilly but that's to be expected in September. It would of been nice if the indoor pool had of been heated as the pools were too cold for my baby. We spent many days on the beach and it was great to have your own private area. We did have to get there early to get a sunbed on nice days. It was a bit windy on our last days so we couldn't go on the beach but enjoyed the pools instead. It would be nice if their was a bar on the beach to get drinks from. The food at the hotel is amazing and always so much variety. We enjoyed all our meals and especially liked the pasta station in the evening. We visited the Isla restaurant one night which included in our all inclusive package. This restaurant is beautiful and has fantastic views but sadly we were disappointed with the food and much preferred the restaurant in Marina Beach. We would definitely return to this hotel if we come to Crete again. All the staff were so friendly and helpful.

Balazs Vass

We enjoyed our stay here. We were there with our 6 months old and everything was perfect. There was an option to get baby food in the restaurant. They cater for gluten intolerants as well. The allergens are showed adequately and maitre'd was very accommodating and took great lengths to provide gluten free food. Gluten free bread was provided, there were sweets and treats too. There was one time when the bread was in the same container as the meet skewers, but after I told them that that is not gluten free anymore, they removed the sign. Unfortunately too late, my wife already ate a slice of pita and she got sick in the night. The room is nice. The pools are also good, our 6 month old enjoyed the baby pool. The hotel also has it's own beach. The gym is smaller than what I expected based on the photos. I think that is the disadvantage of fish-eye optics :)

Zakócs Csilla

A beautiful hotel with tasty and varied food, spotless cleanliness, and extremely kind staff. There were plenty of programs and activities inside the hotel, so we never got bored. The beach with its gentle waves was just a few steps away, which made our stay even more special.

Simon Cross-Fancy

We had the best family holiday at the Sol Marina Beach in August. It was our first time in Crete and we loved this hotel - food was great, drinks well made and staff were amazing. We spent the mornings on the hotel’s part of the beach, snorkelling and relaxing, Gyros from the hotel snack bar taken down to the beach for lunch and then the afternoons at one of the pools. I cannot rate this hotel highly enough.

Anthi Stamataki

We had an absolutely wonderful time at this hotel!The staff are the kindest, most smiling people we’ve ever met, always ready to help with genuine warmth. The atmosphere was uplifting thanks to their positive energy. The food was another highlight! Every dish was prepared with great care, using fresh local ingredients and cooked to perfection. The variety, quality, and flavors exceeded our expectations and made every meal a delight. Overall, this hotel offers not only comfort and great service, but also a memorable experience filled with kindness and amazing hospitality. We can’t wait to return and would recommend it to anyone looking for a truly special place to stay!

Emily England

I stayed at Playa Park Club with my friend and mum for my hen, they were perfect. The staff were all lovely, there were activities all day throughout the day and there is evening entertainment which was also good. If you’re someone who wants more intense and busy entertainment, I would recommend going outside the hotel for this, but the location is perfect. The highlight of the stay was the room and food. All the food was lovely, labelled well and often cooked fresh in front of you. There was always plenty of options and really good for picky eaters (like myself). The room was amazing, we had a room where you could pull a slide door between us so it felt like two rooms. The beds were really comfortable and the room was really clean and spacious with a lovely balcony. I would definitely return to this hotel. It is perfect for families and couples. They had a rooftop adult only pool which was lovely, but we spent most our time by the main pool. We visited the spa and had a massage which was very good and the prices were reasonable for an in house hotel service. I cannot recommend this place enough.

Vanessa

2nd stay at the playa park zensation I can not fault this hotel one little bit. Food is fantastic Rooms are excellent Staff are super friendly and always happy to serve you. I had 4 treatments at the spa this time A facial and 3 back and neck massages ( to help with painful muscle issues) Cristina was the therapist and dealt with my tense muscles extremely well in a loving relaxing treatment room. All in all another super amazing stay at the playa park zensation. Will most definitely be returning next year. Thank you playa park zensation

Jade Jordan

Had no expectations coming here, but omg I was so pleasantly surprised. The place is spotless, the staff are so happy to help with anything. The spa was incredible, the treatment was amazing. We have come home full of memories of belly laughter and relaxing all in the same quantities!!!!!! Massive shout out to ‘G’ the entertainment queen 👑 she made our stay!! Fantastic resort!!!

Rhianna Greenwood

An amazing place to stay! We’ve been coming here for a few years now and the place has always lived up to its impeccable standards with friendly staff and clean and well kept rooms and pool area As a self proclaimed lover of the animation here I’d like to give a special mention to Gosia and Lucia who have made the animation experience this year absolutely amazing! The only thing I would mention is that the adverts on the music and evening karaoke can ruin the mood slightly, investing in premium versions of Spotify / YouTube would make a great difference!

Marcel Weller

We recently stayed at this hotel and had an excellent experience from start to finish. The food was outstanding – fresh, varied, and of the highest quality. The spa was a true highlight as well, offering a relaxing atmosphere and professional treatments that made the stay even more enjoyable. The service throughout the hotel was exceptional. A special thank you to Toni at the reception, whose friendliness and helpfulness made us feel welcome right away. Noa at the bar also deserves recognition for her warm personality and excellent service – she truly elevated the evenings with her professionalism and charm. The housekeeping team was equally impressive: always friendly, hardworking, and keeping the room spotless and well-maintained with great efficiency. Overall, this hotel combines excellent food, a top-class spa, and outstanding service, making it the perfect choice for a relaxing and enjoyable stay. I can highly recommend it and will definitely return!

Natalija Petrova

The hotel is nice we liked spend good time. Room are old needs renovation. Bathroom is old shower had low water pressure. Cleaner was not really good. He left dirty marks on the floor. Food was really good we enjoyed. Alot of meat fish evrything was tasty and fresh. Lots of choice. The territory is big nice and green.

H H

Exceptional Service by Ayman at Sea Beach Aqua Park Resort From the moment we checked in at the Sea Beach Aqua Park Resort, we knew we were in for a special stay. Ayman at the reception provided truly outstanding service. He was exceptionally professional, attentive, and listened to our entire request, making us feel genuinely special as we celebrated our 4th wedding anniversary. The hotel itself is amazing, the views from our room are astonishing, and we honestly cannot fault anything about our experience. A huge thank you again to Ayman and the entire team for making our anniversary memorable! We highly recommend this resort.

Amy

Food is nice but repetitive. Cleaner tried to pressure us to leave our room early so he could get it cleaned. He also came back on an evening and continuously knocked the door stating ‘I know you are in there’ (we had left our teenage boys in there as they were not feeling well with instructions not to open the door) Waiters try their best but the resort was so packed full of people it was hard to find a clean table, clean cup, clean cutlery. Often having to queue individually for each item. Talking of queues - bar staff allow anyone to push in front of you even if you have waited patiently. Life guards are vile. Constantly blowing the whistle over every little thing. One even told me I was not watching my child because I dived down in the water when we were playing a shark game together. Having been to Egypt many times it is unfortunate that this place has put me off returning. There are much better places to go for your money.

Ahmed Yassin

Best service, qualified professional team, very nice friendly, decent, helpful and always with a smile. The hotel itself is cozy, comfortable, safe for families and kids, clean, easy movement inside the hotel. Food is great with lot of varieties and different cuisines. I loved it and I highly recommend.

Mihai Magurean

My girlfriend and I stayed at this hotel. We really enjoyed our planned seaside vacation. It's a wonderful and romantic place, with vast and beautiful grounds. We took photoshoots, went on excursions, and drove around Sharm at night—it was magical! The hotel has a fantastic water park and entertainers! Volleyball and aqua aerobics are among our favorite activities, and Zumba is a blast to dance to! We went to a show every evening; they have a varied program: fire shows, belly dancing, performances by visiting groups, vocal evenings, and competitions. We had a fantastic time; there was definitely no time to be bored. And let's not forget the pool parties, the Olympic pool games, and the foam party. We went everywhere and had such a great time! Thanks to the hotel management and staff for such a warm welcome; we were very impressed!

Sophie

I stayed at Blue Bay Resort in Rhodes for 7 days with my partner. The staff were absolutely lovely – very friendly and helpful throughout our stay. I had paid for an upgraded room as a surprise for my partner, but unfortunately the room we were initially given was not what I had expected. I was disappointed and heartbroken at first. I’m never one to complain, but I’m so glad I plucked up the courage to speak up – within an hour our room was changed without any fuss, which I really appreciated. The food in the main buffet restaurant was quite basic. It was enjoyable at first, but by the third day we were getting a little tired of it. On the bright side, the snack bar was amazing and became a bit of a lifesaver! The all-inclusive drinks were also fantastic and good value. We dined at the Greek restaurant on site and we were over the moon with the whole experience! Staff were amazing and the food was fantastic! We definitely recommend dining there The shower room definitely leaves a lot to be desired – not the most pleasant to look at – but it did the job for a quick wash. A big plus for us was the coach/bus trip option from the resort, which was perfect and saved us a lot of money on taxis. Overall, Blue Bay Resort has some really good points – especially the staff, snacks and drinks – but there’s room for improvement on the food variety and bathroom facilities.

Lou

This hotel really positively surprised me. This was the first time I’d done an all inclusive so I was skeptical, however, I really can’t fault the hotel and I had a great week here. The rooms were basic and a little dated, but they were clean and spacious and made up every day. The pool facilities were fantastic - all very clean, showers and toilets were nearby. There is a larger, deeper pool, a shallower pool and then a small children’s room. Ample sun beds at both the pool and on the beach - which you can walk straight on to. The food was the only thing which let the stay down - it wasn’t bad by any means but just not great. However that said, there was a wide variety of options. This isn’t an expensive resort though, so I understand it isn’t going to be luxury dining. The only actual negative was our on-site restaurant meal. We chose Muses and unfortunately, it was pretty dreadful. Would not recommend- the food was more or less the exact same as at the buffet but somehow worse! The entertainment was pretty good too, and varied most nights. Location was great too - easy busy into Rhodes Old Town and plenty of parking (we rented a car). Overall, very good holiday and would definitely return to this hotel.

Eti Shpringer

We had a wonderful time at the hotel! Everything was great — the rooms, the food, and especially the pool area. We met the lifeguard George, who was amazing with our kids — so friendly, attentive, and caring. He really made our days by the pool extra fun and safe. Also, Kety from customer relations was so kind and helpful — always with a smile and ready to assist with anything we needed. We’d definitely love to come back next year! 🌞❤️

Gillian ca

What a wonderful hotel. Ok rooms are tired but very clean and the buffet is basic but big enough to find something to eat for everyone but there are plenty of snack bars on site so I would defy anyone to go hungry. On check in you are given a safe key and pool towel card which is a nice touch, beds weren’t a problem for us as you can always find one. What makes this hotel special is the staff, from housekeeping through to reception, they are all truly lovely and helpful and will go out of their way to ensure you have an enjoyable stay for which we are truly grateful. Thank you for a great stay.

Giovanni Cucé

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome and cared for. Their kindness, professionalism, and genuine attention to detail truly made a difference throughout my stay. The hotel itself is beautiful, well-maintained, and offers a wide range of activities to enjoy. Whether you want to relax by the pool, join in on the entertainment programs, or explore the various sports and leisure options, there’s always something to do. It’s the perfect balance between relaxation and fun. I highly recommend this hotel to anyone looking for a memorable and enjoyable experience. I will definitely be coming back!

Michelle Walsh

This hotel is advised as 4 star but sadly it is at best an average 3 star by Irish standards. The hotel is in need of a major update and is very poorly maintained in some areas. However, the pool area is fabulous with views of the Mediterranean are breathtaking. We were always able to get sunloungers and umbrellas not matter what time we visited the pool. Make use of your balcony to watch the amazing sunsets. Rooms are large but again dated. Beds and pillows especially fall short in the comfort department. Food is buffet style and is good overall. The drinks menu is limited and what is on offer is of poor quality, especially the beer and wine options.There are no international drink labels on offer at the bar either if you wanted to upgrade your drink to your usual tipple from home. This proved to be a major barrier to our travel group enjoying their evenings in the hotel. I don't drink alcohol and found the soft drink options to be fine. We had a few minor issues during our stay which were dealt with immediately. The staff are hard working and friendly. Rooms above or near the nightly entertainment will be disturbed by the noise. Overall the location is the major draw for this hotel, the pool was amazing. If you can overlook the faded grandeur of this hotel it is a good option for pool lovers and is close to the main strip and a short distance from Coral Bay beach.

Yirga Berhane

I had a lovely break from start to finish! We arrived late at night on 27/07/25, after 10 PM. Even though dinner time had finished, Loretta at reception kindly offered us dinner. She is such a lovely and welcoming person – thank you, Loretta! All the hotel staff were professional, caring, and attentive throughout our stay. Our room was cleaned daily to a high standard – thank you to the housekeeping team! Both the indoor and outdoor swimming pools were clean and well-maintained. My son and I also really enjoyed using the gym and sauna – everything was fantastic. The food was amazing – honestly some of the best I’ve had on a holiday. I felt completely relaxed and was able to make the most of all the facilities, which meant a lot given how busy my life usually is. This was truly one of my most unforgettable holidays. A very nice hotel that I would definitely love to return to!

Shaéla Hatboulom

A little feedback on my stay, a great hotel! A top welcome! Welcoming waiters! Especially Best, Jehu and Mariana, big favorites, they are great! The super friendly cleaning staff! Nothing to say! The only shame is that in the evening you can hear the music quite a bit from the hotel room... and regarding the meals, a little more variety would have been great, but it's still super good, so not too disturbing. Otherwise, having booked on Booking.com, we were told there was a shuttle from the airport to the hotel and vice versa, but on site there isn't all that... it's a shame... but otherwise GREAT

Andreas Burger

The hotel has wonderful facilities and potential; the staff seemed to do their absolute best with what has been offered to them. The stay was pleasant albeit that there are some down sides… Waiters were wonderful. The pool is continuously cleaned and the grounds are maintained but THE HOTEL IS VERY OUT OF DATE … there is alot of maintenance that needs to take place, polishing the floors, vacuuming the carpets (appalling), sliding doors don’t close nor lock; the elevators are absolutely disgusting… the entertainment was enjoyable as they really tried their best to keep the guests happy. The hotel store is extremely overpriced- All in All this Hotel needs to be Updated.

Nurul Amin

Room was nice and tidy. Cleaners was wonderful. Staff members Keya, Kawsar and Asif really stood out providing exceptional service throughout our stay. The pool was great and the hotel is located near the coral bay beach which is wonderful. This review is a 4 star and not a 5 because 1: the gym opening hours are not available before or around breakfast or around dinner. The opening hours are strange as people will be busy doing other stuff during 10am-6pm. 2: whilst hotel suggests beachfront, not the best beachfront and cannot access the water as surrounded by stones and rocks. 3: barman by the poolside needs to work the bar more fairly by seeing who arrived in what order to the bar so customers are served fairly.

Miroslava Tyrlanova

We were generally pleased with everything on the holiday I came with my family. Everything from the food to the rooms, from the poolside to the drinks was very good. The only problem is that cleaning needs to be paid a little more attention. Cleaning was done only twice in our 10-day holiday. Other than that, the animation was very good. There are always different activities during the day and a different show every evening. Thank you very much for everything.

journalist23

Great for Couples, Not for Families with Kids The hotel is good for the price. The rooms are quite spacious, though a bit outdated. The food is decent and the staff are lovely and helpful. However, my main complaint is about the evening entertainment and music. If you have young children who go to bed around 9–10 PM, this could be a serious issue. The music from the animation stage is extremely loud — it feels like the stage is inside your room. We were staying with a baby, and it was impossible for our child to sleep. Despite asking guest relations to lower the volume, nothing changed. Many other parents were also complaining about the same issue. The volume is more suitable for a nightclub than a family hotel. I honestly believe you could hear the music from the center of Didim! Because of this, we won’t be returning to this hotel. However, if you’re a couple without kids and you enjoy loud entertainment, then it could be a good option for you.

Kristina Paleva

We returned from the hotel just three days ago, and unfortunately, we had the worst vacation ever. We didn't expect much, but even then, we were disappointed. The only positive aspect was the size of the rooms. During our seven-night stay, our room was only cleaned once and that was only because we tipped the cleaner. The food in the restaurant was the same every day for both lunch and dinner. Furthermore, the queues for the grilled meat were consistently so long that men couldn't even try it without waiting for nearly an hour.

A J P

Me, my wife and 12 year old son stayed here for 2 weeks from the 7th August 2025. Overall I have to say we really enjoyed our time at Ramada. The staff were all really great, super friendly and always happy to see you every day. The entertainment through the day was pretty good getting you involved in pool games and the odd activities darts, table tennis etc actually came back from holiday feeling healthier than when I arrived 😀 The evening entertainment was also brilliant but repeated for the 2nd week so we had already seen it. All the drinks were good. The food in the restaurant was all nice and fresh daily however did become a bit repetitive towards the end of our stay but what all inclusive doesn't? We weren't however impressed with the snack bar by the pool, was all deep fried beige food but due to the restaurant being open aswell around lunchtime this was not a problem at all! The gym was ideal for my son eho likes to keep fit, the sauna and steam room were also great. Me and the wife also had a turkish bath and scrub that was so relaxing. Was fun catching the bus down to the beach pool and we also used it as transport to Akbük which we found a great little town, not much to it but no hassle anywhere and really laid back. Overall we loved it here and are a bit disappointed we couldn't book here again for next year however we will hopefully return in the future. Thanks RAMADA for helping us create some great memories that will last a lifetime ❤️

Adam Reid

Food really limited and same most days. Not overly clean. Plastic cups at bar and limited drink offering, no cocktail menus etc - very much push it out at pace. Evening entertainment is really loud, probably unnecessarily so and doors/windows do little to counteract this till circa 23:15 every night. General room conditions very much in need of tlc and refurbishment

Mamdouh Soliman

All the staff are very Friendly and so helpful and special thanks to MR Mohamed (direct or of Food and beverage) he is super proffetional and helps us in Everything and he made our stay more than perfect with his team. MR Bassem one of the restaurant supervisor's he is very cooperative and he did all his best for us. Mahmoud at reception he was so nice with us and made his best regarding to our requests as much as he can in a perfect way. Abdelaziz one of the waiters satff he so polite and helpful and cafing about us so much The Food was amazing and has a very good taste and there is a lot of varieties. The service is more than perfect The room was very clean The animation team is amazing and they did a different activities for each day. We are more than satisfied and Everything was more than perfect and out of our expectations ♥️

Hannah Lane

Stayed a week at the hotel, staff very welcoming and friendly with great service. Bar had lots of drinks but alcohol all tastes the same. Animation team very friendly with lots of different activities. Restaurant had lots of choice and food is very nice. Had food at the beach one night which was lovely with a show. Room was okay I had a sofa bed which is quite small and rooms are quite dated but are nice enough for a week. Overall a lovely holiday, the snorkelling is amazing. Would recommend and come again.

Anna Bohova

The hotel has nice, spacious rooms and a beautiful sandy beach. The service is excellent — everyone is very kind and friendly. The food is delicious, with plenty of choice. A wonderful place for a relaxing holiday. The animation is not intrusive, the rest is comfortable, I liked the yoga.

Cayden Reece

Great resort, staff are extremely friendly and helpful going out of their way to ensure you are comfortable and having a great time. The hotels are clean, the drinks and food are delicious. Animation team are entertaining, offering loads of activities. Highly recommend

Osama Ewayan

Honestly, I’ve stayed in many hotels before, but this one? On another level! From the moment I walked in, I felt like royalty. The service was beyond exceptional, the rooms were spotless, and every little detail was just perfect. But the real star of the show? Ahmed — the animation guy. I’ve never met someone with so much energy, charisma, and talent! He turned every evening into a magical experience. Whether it was dancing, games, or just making us laugh, Ahmed made the whole stay unforgettable. If you’re thinking of booking a holiday, don’t even think twice. This hotel is a hidden gem, and Ahmed is the soul of the fun. 11/10 experience! Will definitely come back just for him!

Jobeda B

This hotel was good. The bar staff, room cleaners and servers at the diner were amazing and very attentive. The pools was great and most importantly clean. The only main issue I had was our room, as we had 3 floors and, with a child, it is not easy going up and down all the stairs just to go to the bedroom or bathroom. We had a lot of damp on the walls and doors. The front desk would have changed our room, but apparently they were fully booked out. The food wasn’t that bad, but I wish the food was better quality. I felt as though there were too many choices, but the quality wasn’t great rather have less food but better quality.

Yakthemaster

Stars - 3.3/5 Since I’m at a resort, one main activity I will partake in is swimming. There were 3 pools that I know of + a baby pool. This is already a low number compared to other 4* resorts I’ve been to, which is not ideal, but that number would get reduced again since the main ‘deep pool’ was completely packed at all hours it was open. Not to mention the loud blaring music and speakers made it a subpar pool to swim in, so realistically only two pools were available to me. The slide pool was not available to swim in, only to slide into, and the slides were basic, albeit entertaining for a while. This leaves only one pool I could find solace in swimming in, and all the deckchairs were permanently occupied with people who weren’t even present. On top of this, this remaining pool was only 1.4m, so whilst family friendly, I couldn’t swim properly at all. That being said, I found enjoyment spending time with family and cousins, so I will only remove 0.1 stars for my personal review. An objective review would likely remove more. Overall, I would say that this resort is massively overrated. It is definitely not a 4* hotel, but my opinion of the resort as the days went on improved overall. Whilst the facilities are lacking in general, i managed to enjoy myself to the point where 10 days passed by relatively quickly. That being said, this is the first time a resort has been so low quality that I have felt the need to write a review.

Christopher ROSE

If we had known it’s a French speaking hotel geared for French tourist we would not have booked. We were treated differently by the staff to sadly, served at the bar first, waiters putting wine and glasses on their tables during meals, we were all full board. All activities by the pool in French, 99% of the food was French oriented and no options for younger children except chicken nuggets when asked!! The hotel location was great though, hot showers and a comfy bed were a plus. We enjoyed Morocco but not staying here. One more thing, there were cockroaches about the place, see the picture of the squashed one.

Robert Millen

I've just came back from 2 weeks there with my 7yr old daughter. Had an amazing time. From the 1st day the staff were so welcoming. Yes it's definitely designed for French visitors but most if not all speak English if you ask. We met some great people like Hassan who is the lifeguard at the slides pool. My daughter had a great laugh with him as did I. All the bar staff are friendly and like to engage in conversation with you which is nice. The cleaners do a great job with the rooms always making nice things with the towels. Now for the food... OMG it was amazing genuinely. The flavours of the meats, vegetables was delicious. The foods cooked in the tagines were also full of flavour. Entertainment Staff do a fantastic job there all day and night. Always helpful and nonstop. The shows in the theatre are mostly in French but do some parts in English. We both really enjoyed our 1st trip to Agadir and this hotel. Will definitely be back. Thank you everyone at Valeria for making our holiday memorable.

jiafei

Fatima is an outstanding cleaner who takes great pride in her work. She consistently goes above and beyond to ensure hotel rooms are spotless, tidy, and welcoming for guests. Her attention to detail is remarkable everything from the fresh linens to the carefully arranged amenities is always perfect. Fatima works efficiently without ever compromising on quality, and her dedication truly shows in the comfort and cleanliness of every room she handles. She is professional, reliable, and an absolute asset to the hotel team.

Bartosz Kasztelan

We have booked 5 star holidays but as a result we received only 5 star room. As Sandy Villa was merged with much cheaper and worse sister Sandy Beach we were downgraded with overall service to official 4 stars but to be honest it can be evaluated as 3 stars maximum. Questions to the management- we will send official claim to the tour operator as well as this is very rude behaviour. 1. Why we were downgraded without our acceptance and approval? We have paid for 5 stars standard not only hotel accommodation? 2. Why you serve so awful food? It is tasteless and next to the pools it is even much worse - reminds street food. We were forced to eat outside…We have never encountered such low-quality food. We are not particularly picky eaters, but it is genuinely difficult to find anything edible in this restaurant. Everything is of the lowest quality and presented in a truly unappetizing way. 3. Drinks. Did anyone from you tried wine you serve? It is much better even in some discounts like Lidl. Where did you found it? 4. Token system is really annoying. Once you forget it from your room you have to go back…. 5. Top management go please and talk with your staff. You will realise how demotivated they are - you are destroying the image and soul of this place.

Thomas Button

This place has the potential to be amazing again—if they can address some of the current issues. We were sold a luxury, adults-only, all-inclusive experience for our honeymoon, but unfortunately, it didn’t quite live up to that promise. While we still made the most of our time together and had an amazing trip overall, several aspects fell short. The food was often over-salted and of inconsistent quality, with limited or no snack options available throughout the day. The Sandy Villas is closed. which was disappointing. Meaning we had to eat at sandy beach and the walk a short distance every day to the main family resort. Not Adults only. Our swim-up villa was lovely, but unfortunately pool was dirty and poorly maintained, we had to ask for it to be cleaned and for the lights to be turned on. The main pool was worse. It’s also clear that some staff are unhappy with the resort’s new direction—though I have to say, the majority of the team were truly fantastic and did their best to make our stay enjoyable. With a return to proper standards and attention to detail, this resort could be something special again.

Sabina Brusemini

We are currently staying in an all inclusive holiday (jet2.com) in Sandy Villas (9 nights). The room is spacious, providing direct access to a quiet pool. The facilities in general are great, staff friendly and helpful, but we had severe food poisoning. The resort caters for 1,500-2,000 people snd serves buffet lunch/dinner. Given the severity of food poisoning we were confined to our room for 3 days. This resort has full potential but they need to sort out food hygiene standards for good. Other guests we spoke to also were affected by food poisoning so it’s a common pattern.

Helena

I sent an inquiry via email two weeks ago and still haven't received a response! This is supposed to be a five-star hotel? Unbelievable! It seems the hotel doesn't depend on guests. 0 ⭐️

Costina B

Lovely location, amazing beach.Clean and spacious rooms.Great entertainment team around the pools. Lovely service at a la carte Italian restaurant- thanks to Nadia and the rest of the staff for a lovely dinner experience

Matt

We moved to this hotel on the second day of our vacation because the first one was a disaster and we had to change. Our first impression, as soon as we walked in, was really good. The reception staff were very friendly and helpful. The rooms were very clean, the pools were well-maintained, and the food was delicious. The cleaning staff were very nice and you could tell they cared about cleanliness. We stayed in rooms E105 and E102 and had nothing to complain about. Thank you so much for the birthday wishes and the sweets the hotel staff left in our room. It was very nice. I can honestly say this hotel should easily be a four-star hotel.

AK J

I had a wonderful stay at this hotel! The entertainment was fantastic — there was always something fun to do from morning throughout the evening. The entertainment team, including Kendra and Henrique are great! I would like to make a shoutout specially to Tiago who is definitely the best! So kind, funny and energetic. He made sure we had the best time!

Kate Radley

We had an amazing stay at Midor Hotel in Maspalomas! The vibe here is fantastic — relaxed, welcoming, and full of energy. The facilities are excellent, with everything you could want for both comfort and fun, making it the perfect place to unwind and enjoy yourself. A special shoutout to Nerea from the animations team — she truly made our holiday unforgettable. Her energy, warmth, and creativity brought so much joy to every activity. Thanks to her, every day was filled with laughter and memorable moments. She’s an absolute star and really made our experience extra special. Highly recommend this hotel if you’re looking for a fun, vibrant atmosphere with brilliant staff and great facilities. We can’t wait to come back!

maddie zacaroli

came here for a week stay and really enjoyed our time, hotel is definitely worth the price and a value for money, rooms and hotel were clean. had friendly staff and entertainment staff were great very welcoming and all of the activities were very inclusive, it's clear to see the staff at this hotel work hard, not a problem with the food lots to choose from and something for everyone, also accommodating hours with food times, especially the late arrivals open time which was on from 11pm really helped when we arrived late. great pool area sunbeds can get quite busy but we always managed to find some even when coming down later in the day, definitely an entertaining and lively atmosphere suitable for families, with activities running throughout the day and night, night entertainment area can get quite busy but definitely worth it with a great entertainment/animation team. free coach to the beach throughout the day and the beach was great and scenic especially with the dunes nearby. rooms were clean with fridge, smart tv, hairdryer, kettle and comfy beds. also an onsite shop which had snacks, drinks and cosmetics which i found to be cheap compared to other hotel shops, also an extra late checkout service which was cheap and really helpful for those leaving later in the day. overall great hotel and great value for money, staff are friendly and put in a lot of effort for you to enjoy your stay i would recommend this hotel mostly for those with families or those who like the loud atmosphere in my opinion should be upgraded to 4 star. really enjoyed our stay and hope to be back again

Daniel Ash-Webber

After a week's stay here, I can honestly say that this hotel fell short of our expectations. Pre-mixed cocktails dispensed from a machine tasted cheap and nasty, couldn't drink them. The air conditioning situation was frustrating, having to hire a portable unit at extra cost, we couldn't hire it the night of arrival as we enquired when we arrived and was apparently not possible. Beds weren't all that comfortable. The heat is intense in the room, you have to leave the sliding door open to use the air con unit which poses a bit of a security issue. As a smoker myself, the smoking area is disgusting, there is a huge vent opposite blowing out hot air making it extremely uncomfortable to sit or stand and have a cigarette. There's also a very powerful vomit/sick smell we noticed when walking past the top of the pool bar. Dinner was good, breakfast was ok and some days were a bit repetitive. Some plates didn't seem completely clean and had to go on the hunt for cuterly some evenings. I will say that the reception staff were lovely and incredibly helpful, answered all our questions about the local area, things to do, transport etc. I also had a massage at the hotel and that was excellent, the masseuse was very professional and I felt extremely relaxed. The love/hate sports bar is fantastic. Service was very good, the food was incredibale and staff are lovely. In summary, the staff are a credit to the hotel but the hotel itself needs some improvement.