Holly Popiel
Really enjoyed staying here. Apartment was clean and spacious for our family and there was a playground right outside door which kids were made up with. We went in the winter so the pools were absolutely freezing and could do with being heated. We used the small puddle pools. Small splash park also very good. Not far from main town and reception will order taxi if you ask. Buffet breakfast was nice and had a large variety to choose from.
allifossati
I had a package holiday, self catering for 4 nights. No children. I think I was in an updated room which was the nicest I have stayed in on the Canaries so far. The bed was actually comfortable which is never the case! Compact but good kitchen, missing a few bits like bowls and dish soap but easily bought at the shop on site.
The spa is very dated and the Sauna was warm and the steam room was musty, do not have the spa be a reason to stay here.
Check in was busy, but that’s to be expected, I think people just need to have more patience. The A/C in my room doesn’t get turned on until 1 May, it was very warm at night as on the ground floor didn’t sleep with windows open. Probably would be too hot if there was a family of 4 staying in it.
I had lunch and dinner there once, the reviews are pretty accurate, the queues were long but I avoided peak times and walked right in. It’s all inclusive food. I don’t think people should complain about this. They know what they are getting, and it fills a gap. Always a salad bar and beige food to keep the Brits happy but also some meat and fish options.
Location is great, 10-15 min walk to beach out the back entrance. Bikes to rent on site, loads of staff around to ask for help. This is a nice family resort, reviews say the dome is loud and entertainment is not good. But it’s for children and it looks like they all loved it, so once again I feel people shouldn’t complain about this.
Pool bar snacks are more for kids as well, burgers, pizza, chips etc. which is fine as it’s at the family pool.
Would stay again as it’s a nice hotel, felt very safe, nice staff, beds were very comfy, nice remodeled rooms and good location.
Jennifer Dema
When we arrived they rushed us and told us to just sign a few papers before they rush you to your room.I understand its to make the process quicker but you could atleast explain quickly or explain everything you need to know is in the room.When we left we checked in late by a few minutes because we didn't know when we could check out so we had to pay €40. I'm happy at all. And during our stay there was ants all over and we notified reception and they didn't care. I have read a few reviews and it seems as it's not only me who had a problem with ants.It went all over my children and my husband and my clothes and they were in the bathroom,bed and we had to throw our food away because the ants got into the fridge and ruined our food.I loved the place and the location but I recommend if you go to lanzarote to hire a car as the place has a parking around the back.It is and amazing hotel and the pools are clean but just a bit cold and sometimes have leaves but apart from this it is a brilliant place and I hope they can open some of these in other countries like Greece.I really hope I can visit soon as I had an incredible time and the entertainment was brilliant.
Jan Matthews
Stayed here first week of children's holiday with granddaughters 8 and 12.
The complex is vast and the pool areas are kept clean.
The living room had 2 single beds but absolutely no wardrobe or draw space. I've no idea why as there was room for both. There wasn't much space in the bedroom either which was very dark, the lighting being over the bed only.
We stayed half board. The food was plentiful and topped up regularly but quite boring. Any meat cooked on the grill was tough.
Because we weren't all inclusive we had to pay for our drinks during evening meal. The wine came from the same tap as the all inc and both white and red were dire. Drank water after that.
The entertainment on the two nights we visited the dome was rubbish. A DJ with a computer playing music unsuitable for families and the entertainment team throwing themselves around to certain music tracks. The minidisco was a hit with the younger kids but we had no idea what the compairs were saying as they held the microphone too close to their mouths.
The cleaning left a lot to be desired. I'm sure our bath was not cleaned the whole week we were there nor the bathroom sink. Just beds made and floor swept. Air freshener was sprayed for a clean feel. The bedding was spotless and so were the towels.
Overall I don't think it was good value for money for us and wouldn't go again.
Susan Gilbert
We had a lovely short break here. The receptionists were efficient and friendly. The room was good problem with ants they gave us spray but my daughter suffered from bites which got infected. However it didn't stop us from enjoying what I believe to be an excellent family resort my grandson was never bored and the splash zone was good. The only downside to it is the location I had to hire a scooter as I have difficulty walking far but the roads are really nice so gad no problem. If your young it's maybe 20 mins to town.