always watching
I cannot praise the hotel staff highly enough. Jackie and Daniel and the other reception staff were amazing! My dad was rushed in for surgery whilst on holiday with some family and the staff went out of their way to accommodate me coming to see my dad at short notice. I honestly cannot thank them enough - amazing staff who deserve recognition! They looked after us all so well. Jackie gave me her email address so I can check in with them on how my mum and dad are as they need to stay on until he is fit to fly. The hotel itself is lovely, clean and all staff were great- going the extra mile to help, the food was delicious too. I will definitely be back under better circumstances. Thank you so much!!
Sally Hurst
This is the best hotel my friend and I have stayed in . She has been visiting benidorm for 25 years. The location is great.
The staff all so friendly.
Food was great.
So lovely and quiet.
Spotlessly clean
This will be the only place we will be staying in from now on
ANNETTE MERCER
First time at hotel castilla and we will always use it in future. First impressions count with a lovely friendly reception team and it was spotlessly clean. My Husband is a fussy eater but found something he would eat at every meal from the varied menu. (Not normally the case at other hotels). All the hotel staff were friendly and happy. A couple of days into the holiday my husband needed an emergency operation and the reception team Especially Jackie, Maria, Daniel and Jorge. Were absolutely amazing genuinely concerning about his well being, nothing seemed too much trouble, from accomodating our daughter at such short notice and also accommodating us for a longer stay, to updating her on his condition after she had returned home. Until he was fit to fly. Jackie was amazing, even personally took our suitcases from the room to the coach and stayed with us until it arrived. This team went above and beyond expectations and hopefully they will get the recognition they deserve.
4 star Hotel (possibly higher) but definitely
5 star staff.
Robert Ames
Just spent five days and could not fault this hotel, the staff are all friendly and helpful, specially Ingrid behind the bar.
Rooms spotless as is the whole hotel, breakfast good.
Plenty of sunbeds and bar prices as low as the cheap bars.
Note, we chose this hotel because it had advertised on holiday sites that it doesn't accept groups as in stags hens etc. But we did have 2 large male groups stay and it does change the dynamics.
Just something to keep in mind but would not put us off staying again.
John Marriott
Jackie in reception is amazing, she made my stay extra special, nothing was too much trouble, very kind, informative and knowledgeable!
Also the room staff and bar staff were polite and efficient!
Only suggestion please stock Guinness in cans, as the bottles you sell are different drinks!
Excellent hotel and we will be back! Thank you!