Ash Jordan
Before I booked this hotel, I must admit I was a little apprehensive as there are some negative reviews but since going, I can only honestly say the negative reviews are really unfair.
We couldn’t be happier.
I think it is important that people understand that you are visiting an area where tourism is the major source of income, so yes, you will be offered “upgrades” as soon as you arrive and you will be asked if you want day trips, spa treatments or cocktails etc but ultimately, people are trying to make a living and from what I purchased, it was often worth it even if you did need to haggle a little to get the best price, for me, this is all part of travelling to Turkey.
My point is, please don’t allow your first interaction to dictate how you feel about the hotel, we said no thank you to the upgrade and I am grateful we did.
We are a large family, 4 children and we found the hotel to be lovely, clean and above all else, exceptionally friendly. Our room was spacious, It was cleaned daily and we were asked several times throughout our stay if everything was ok.
The hotel swimming pools played a large part in our decision to stay at the hotel and we were not disappointed, we have 4 kids across various ages and there was a pool with slides suitable for them all and on top of that there’s an “adult” pool too! The slides are great, well maintained and with multiple life guards ensuring they are safely used, we felt comfortable letting our kids on them over and over again.
Everything you need is in the hotel directly, they have a hairdresser, shop, clothes shop, perfume/ jewellery store and a spa. My wife really enjoyed the spa.
The reviews that really annoyed me in particular were focussed on the food. I have been lucky enough to stay in a few different hotels around the world and few have been better than this. An all inclusive buffet is designed to cater for everyone, from all around the world, so yes, there might be somethings that aren’t to your taste but from what I’ve seen, each member of my family were able to find something every day they were happy with. I found it really varied and tasty and I struggle to believe reviews saying it was cold as there was countless stay continually refreshing the food to ensure it was fresh and hot. The snack bar at this hotel is also a massive plus, between 12&4 they provide burgers, pizza, chips and waffles and a variety of other items including a particularly nice traditional flatbread cooked before your eyes (the meat and cheese was my favourite but my 10 year old had cinnamon sugar every day!)
The desserts are an absolutely fantastic!
The drinks, they are what they are, soft drinks are standard, there are juices for the kids to help themselves too. I didn’t try the wine but other guest told me they loved it. I stuck to Effes which was great and they have a fairly basic spirit coverage (would have been nice to see a rum but you can’t have everything). With 4 kids, we weren’t really there for drinking, but what we had we enjoyed and the bar staff by the adult pool were fantastic and really friendly and were always willing to engage, especially with the kids.
Overall, we were really, really happy and the kids have insisted we go again! I found it a perfect little getaway for families that want to be able to relax, knowing their kids are safe and want everything in one place.
As we went off season, we didn’t expect entertainment but the animators really pulled through and put on a great show! The absolute highlight of our holiday were the “summer gang” children’s animators as they made every effort to ensure everyone (including the adults) were taking part and having fun! The entertainment started ramping up as we were leaving, but the kids disco was great and we managed to take part in lots of different things all thanks to the animators! In particular Ata and Ava, they were both so friendly, helpful and great with the kids! I honestly believe they are the main reason the kids are in such a hurry to come back!
Timothy Woolacott
We had an amazing week here. The staff were very friendly,the food was perfect every day and I loved the fresh omelettes for breakfast,the pools were clean and great fun for our family holiday
David Garis
Staff was great, specially Kemal in the cocktail bar! Shout out to Kemal from mr Shater. Also to the lovely lady doing the ”crepes” at the food by the pool.
The staff in the reception is the ONLY reason you dont get five stars, always trying to hustle you, i mean we are your guests, are you not ashamed? Even worse when you speak bad about us and try to hustle us when your talking turkish. Too bad that we understand what you say.
I can give examples of bad behaviour in the reception. You take a 5 euro deposit for a extra keycard but later dont want to return it. You say an activity can be canceled whitout charge but then ask your friend in turkish if you should charge us money for canceling. You take 50! Euro for a lost keycard but wont return the money when one finds it a short while later. Not until a friend who talks turkish with you do you return the money.
Note: be ready to wake up at 5am every day because of the morning prayers. Bring something for your ears, the rooms are not soundproof!
Dan Hickman
Had an amazing time, staff was amazing they made the holiday even better, the hotel was cleaned thoroughly every day, I would so love to come back to this hotel again
Emma Lindeman
For a reasonably priced all inclusive, I can’t fault the place.
Rooms and communal areas are kept clean and tidy with daily housekeeping.
The pools and slides are fun for all ages with regular entertainment in the day and evenings.
The food is quite varied with something for everyone, whilst it might get a bit repetitive for fussy eaters but that’s not surprising!
Drinks are quite restrictive for all-inclusive, but for the price of the holiday we really couldn’t complain and certainly enjoyed what we got.
Free access to the Eftalia Island is what makes this place worthwhile, beach areas are great, extra water park and outstanding evening entertainment!