CHIRAG PARIKH
Premium Level is a Scam. Get ready to get treated differently (negatively) if you ask for what they have promised you while booking the stay. Staff has no sense of customer service and would snap at tiniest possible things. No wonder they offer 20 to 25% off year around.
Room:
There are no locks to the door of either shower or toilet in the room plus the door wont stay closed, keep opening up by its own. For some couples it doesn't matter but for families this could be uncomfortable.
Bracelets giving access to room door can deactivate anytime, so get ready for long walk to front desk at any given time to reactive them. Plus the staff is rude and keep you waiting in longer queue for some two seconds activation.
We noticed that premium level service desk takes way longer then regular front desk for same amount of task.
Restaurants:
Every restaurants confirms the dietary restrictions / food allergy when you check in but no one can understand the same once you start placing order. One of the member in the group is lactose intolerant, asked for vegan cheese or pizza with no cheese and they could not understand either. We understand language barrier, but this is some one health which they have no sense of seriousness. Every time, we ask for substitution in food, manager and waiter just laugh at the request by looking at each other.
Only great part of the trip was checking out, which was very smooth and not painful at all.
Lots of option in Cancun, look around before you book at same price point.
Shang Wong
Outstanding customer service by Esther Canul. Managing a request for a group of 13 is not always easy, especially when it comes to securing reservations at popular dining spots. Esther was a standout, attentively listening to our needs and preferences to help us book a table at one of the hotel's sought-after à la carte restaurants.
Her ability to understand exactly what we were looking for and her efficiency in making it happen was truly impressive. This reservation was particularly important to us as it was not only a celebration of Mother's Day but also a birthday for one of our beloved elders. Thanks to Esther, we are looking forward to what we believe will be a memorable meal, adding a perfect touch to what has already been an incredible trip.
Esther’s dedication and professionalism have significantly enhanced our experience, and we are deeply grateful for her assistance. Her efforts have ensured that our celebrations will be joyous and unforgettable. Thank you, Esther, for making our family feel so special!
galizio passucci
Japanese restaurant offered a culinary journey that was nothing short of extraordinary. From the moment we stepped in, Chef Carlo captivated our senses with his exceptional culinary skills and charismatic personality, providing not only delicious dishes but also an engaging dining experience.
Moreover, Chef Carlo went above and beyond to entertain us, skillfully juggling knives and engaging with everyone at the table, creating an atmosphere filled with laughter and joy.
Complementing the culinary excellence was the impeccable service provided by Waitress Elizabeth. With prompt service and attention to detail, she anticipated our needs before we even had to ask.
Jacque Smith
Service, food, and atmosphere was wonderful! I highly recommend this Italian restaurant. :)
We truly enjoyed our experience at Barcelo! Darinel Gomez took great care of us every day at the buffet! We stayed here last year and will come again in the future! Thank you everyone for making our stay a 5 star experience!
Liam McManaman
Service was incredible and very professional. The food itself was delicious and tasted just like Italian cuisine straight from Rome. We had a group of 10 and they were very accommodating. Thank you to the wonderful staff and the incredible chef's.