Maid Kahrimanović
Staff were very welcoming and assisting during our stay at the hotel. The rooms were very tidy and clean. Food for breakfast,lunch and dinner was phenomenal. Not much criticism as it was a perfect holiday stay. 5 stars...
Zsuzsanna Laurencsik
This the Best Hotel I've ever been. Ultra all inclusive .The rooms are clean. Every day change the towel and clean the rooms. The Bed is clear and the matres quality is good. The freezer always full of Water and drinks. The foods are mainly Turkish but national foods is wide range of course. There was different national dinner Time: Italy, Turkish with special foods. You never will be hungry at this place. Near to the Sea 5 minutes or less. Hotel staff are very helpful and alvays smile and kind. Massage rooms are so nice don't left it out. Pool clean with enough sunbed. Summery the Best place for wellness, or active rest and relaxing, and jets sky,water Sports too.Many program I loved it!
Andrei
We stayed here in September 2022 and even thought the hotel itself is beautiful and the staff is friendly, it didn’t feel like a 5 stars hotel.
The rooms were clean and well-maintained. They were spacious and comfortable, which made for a pleasant stay. The hotel also has a pool, spa, fitness center and a pretty nice beach bar.
On the other hand, the food options were not very varied, and although the quality of the food was good, there wasn't enough variety to keep things interesting for multiple days. Similarly, the cocktail options were limited and not very varied, which may not be ideal for those looking for a more extensive drink selection. Also the spa lady was overly insistent in trying to sell her services to us. It would have been nice to have the option to simply relax and enjoy the spa without feeling pressured to spend more money on treatments.
However, I found the experience to be quite enjoyable.
Sondre Nylende
I regret to say that my week-long stay at this hotel was nothing short of an extreme disappointment. For a place that claimed to provide luxury and comfort, the reality was a stark contrast. The many issues and inconveniences completely overshadowed the few positives, and I feel compelled to share my experiences for the benefit of future potential guests.
Starting with the lifts, their functionality was a continual problem throughout our stay. They were frequently out of order and, even when operational, hopelessly overcrowded. This resulted in a ridiculous amount of time wasted just waiting for an opportunity to reach our floor - patience is indeed required in abundance here.
The food situation was no less disheartening. We opted for the all-inclusive option, but found the meals monotonous and the variety in the cocktail list laughably limited. The quality left a lot to be desired, with overcooked, tasteless meat and a shocking encounter with insect-ridden salad. Even the minibar in our room, part of our ultra all-inclusive deal, was poorly stocked - devoid of any snacks and barely furnished with a few bottles of water and soda.
To make matters worse, the customer service was nothing short of atrocious. We were met with disrespect and rudeness at reception and faced non-existent service in the restaurant. I was particularly taken aback by the spa personnel's aggressive sales tactics. Despite their incessant insistence, we reluctantly pre-booked and paid for three massage sessions. However, when we wished to cancel the final session following a disappointing experience, we were initially told this was not possible. It was only after an unnecessary and heated debate that we were finally permitted to cancel.
The in-hotel shop's pricing policy seemed as dubious as their elevator system, with prices calculated seemingly arbitrarily and varying on a day-to-day basis. Such inconsistencies and lack of transparency left us feeling exploited and resentful.
Our room, while comfortable and offering a lovely sea view, was let down by an outdated and poorly functioning shower and air condition. Moreover, the promised amenities were missing, with no water boiler or steamer and the minibar water not being replaced as per their own policies.
On a positive note, the hotel's location was ok, just a five-minute walk from the beach. However, this lone merit is dwarfed by the overwhelming number of negatives. We were hoping for a relaxing, indulgent stay, but instead found ourselves contending with poor facilities, subpar food, and a severe lack of professional service.
I would strongly advise potential guests to think twice before choosing to stay here. I rate this hotel 1 star, as I was utterly unimpressed and let down by the numerous discrepancies between their advertisements and the reality of our stay. I sincerely hope the management takes this feedback on board and works towards improving the glaring issues. Until then, I would not recommend this hotel.
mk y
Stayed here for a week the Masseuse man with the white cap on is a complete imbecile tried to force us to get a massage when ur on holiday the last thing u want is to be pestered by hotel staff. Once we finally got him off our backs about the massage every time he saw me he would sulk and frown. The food is so incredibly bad. Reception staff were amazing they helped us a lot!