Darraj Family
GREAT VACATION! the resort was so nice and best of all, the staff was super nice. The BEST waitress was Manuela by our swim out pool. She was so attentive and bubbly. She didn’t just bring us drinks but she talked with us and made us feel special. She was our waitress for a couple of the days we were there and one of the days she just had our drinks waiting for us. She always came back and checked with us and even though some of our party was not always pleasant to be around, she was still sweet and attentive. Would 100% recommend!!! She deserves a full week off!!!!
Gianna Smith
Cannot say enough good things about this resort, we have stayed here on multiple occasions including our wedding. Our most recent stay being one of the more busy times we have seen the resort. Although appears to be a full resort, service has never faltered, we have been lucky enough to create friendships with not only other vacationers but staff as well. Jacob at the main pool has been exceptional from keeping our drinks flowing, to a positive attitude and making sure everyone is following resort rules. Daniel at the kitchen table we are lucky enough to say we have know for FOUR years! Daniel has the sweetest demeanor, strong attention to detail and truly makes you feel like family, we look forward to seeing him every morning and during our future stays. We recommend this resort to all friends and family. See you again soon!
Jake Hoyes
Easy 5-star review! The complimentary black car transportation to and from the airport was a huge bonus to get the vacation started off right. Check-in was simple, and pairing your room to the Excellence app makes finding restaurants, activity schedules, etc, very easy. Overall the food was very good - plenty of variety and wait times during peak dining hours were acceptable. Plenty of pools to choose from, although deck chairs are seemingly sparse compared to the number of guests needing them. Claiming a spot by your desired pool by 7am is recommended. Not sure if I would spring for the Excellence Club, however. The private pools were open to anyone it seemed and there were no obvious benefits to having that package. The hydrotherapy treatment at the spa is a must-try. Overall extremely happy with all aspects of the resort and would absolutely stay again!
Dawn Vo
We recently stayed at Excellence Playa Mujeres. This is our fourth Excellence Resorts in Mexico and the Caribbean. We've loved every one of their resorts!
The drinks are plentiful and wait staff are very attentive, both at the beach and pool area. The grounds are well manicured. There are numerous restaurants to choose from, with a wide selection of foods. Excellence has been our favorite resort over the last 4 years. We would definitely recommend it!
Marcel Mihulet
Wonderful experience at this resort. It was our second time staying here. Staff and service was excellent. From our greeting person Erik when we first arrived, to the hotel staff, waiters and servers, and our server on the beach Luis, everyone did an amazing job making sure we had a wonderful and restful vacation. The restaurants and food are incredible. We hope to come again and highly recommend to anyone looking for a relaxing couples vacation or getaway.